Service Design Project for the School New Department
Executive summary
The project is a service design project for the new department in National Chengchi University. The department is looking for innovative ideas and solutions to improve the financial industry. The goal of the project is to provide a accessible and efficient service for the students and the staffs in the department.
Project Background
X_School is a new department in National Chengchi University. The department is looking for innovative ideas and solutions to improve the financial industry.
Project Goal
The goal of the project is to provide a accessible and efficient service for the students and the staffs in the department.
- Places and ClientAt National Chengchi University （政治大學）
- My RoleResearcher and Presenter
- Team Size 18 people
- Research MethodInterviews, User Testing, participant observation and design
- FindingsInefficient communication, lack of centralized information
- Research MethodInterviews, User Testing, participant observation and design
Research Result
Persona
School X should be a places that enrich new types of collaboration including handy works and learning.
Interface Design
Modeling Joint Design with Students and Staffs
What I learn from the project
The project is a service design project for the new department in National Chengchi University. The department is looking for innovative ideas and solutions to improve the financial industry. The goal of the project is to provide a accessible and efficient service for the students and the staffs in the department. Through this project, I learned the importance of user-centered design and the value of iterative testing. Engaging with users early and often helped us to refine our ideas and ensure that the final solution met their needs. Additionally, collaborating with a diverse team provided valuable insights and fostered a creative environment where innovative solutions could thrive.